FREQUENTLY ASKED QUESTIONS

 

WHY IS A PROCESS SERVER NECESSARY?

In Family Court situations, the law requires that respondents are served by someone other than the applicant. Also, litigation can create feelings of hostility between parties, so to avoid confrontation it's best to use a neutral third party for delivering sensitive legal documents.



DOES THE $75 INCLUDE MILEAGE AND TIME SPENT?

At Due Process, we don't count mileage or charge by the hour. There are no surprises or hidden fees. All that is required is that you pay upfront and provide a duplicate copy with sufficient postage in case the respondent cannot be served in person.



HOW MANY ATTEMPTS DO YOU MAKE?

Up to three (3) attempts are made to serve a respondent in Cambridge, Kitchener or Waterloo, and two (2) attempts in Guelph. To help us serve the respondent, please be sure to provide the correct address, times of availability, and a photo if at all possible (a digital copy can be e-mailed to us).


WHAT DAYS AND TIMES ARE YOU AVAILABLE TO DELIVER?

Due Process can serve documents anytime from 7am to 7pm, Monday through Saturday. We are closed on Sunday. All queries received on Sunday will be promptly replied to on Monday.


HOW LONG DO YOU KEEP AN ACCOUNT OPEN FOR?

If for some reason you cannot provide a correct address right away (or service must be paused for some other reason) your account will remain open for up to three months. After three months, repayment is required for another three attempts or the account is closed.

Unserved documents that are not collected by the client will be destroyed.


WHY IS PAYMENT REQUIRED BEFORE SERVICE?

This high level of transparency keeps operating costs lower than other Process Servers. Because payment is required upfront for all clients, there is no need for accounts payable. This reduces the amount of paperwork required, and the savings are passed on to you.

 


If you need a court summons or other legal document served, Due Process is the most affordable and environmentally smart way to do it. Get started today.